1.General Questions

Q: Is this an insurance plan?
A: No, this is not an insurance plan. Our discount plans provide you with non-insured health benefits and discounted prices on a wide range of health care services and products; you will pay for services at the discounted price when services are received.

Q: How does the discount plan work?
A: Saving money on health care expenses is easy. First, you can find participating providers by using the “Provider Search” page on the Web site (www.turnpikenetworks.com). After confirming the provider’s continued participation when making an appointment, members just show their membership card at the time of service. Members are responsible for paying all fees directly to the provider.

Q: Can I include dependents on my plan?
A: Yes, one of the wonderful features of our discount plans is that your immediate family can receive the discounts, even children living at college!

Q: Can I use my membership when I travel away from home?
A: Yes, your membership can be used at any participating provider in the United States.

2.Dental Questions

Q: How does the dental plan work?
A: Participating dental providers are listed in the membership fulfillment kit; members may also call the toll-free number located on the back of the membership card Monday through Friday, 7 a.m. to 7 p.m. and Saturday, 8 a.m. to 5 p.m. Central Time. When calling to schedule an appointment the member should identify him/herself as a member of the Aetna Dental Access® program. To receive the discount the member must present the membership card and pay the total discounted bill at the time of service.

Q: Is there a limit to the number of times the card can be used?
A: No. Members and their families may take advantage of the savings any time throughout the year. Members may also change dentists within the network whenever they choose.

Q: May this discount be combined with dental insurance?
A: In some cases, members may use both. If your insurance company allows you to submit claims after service, simply visit a participating dental provider, pay the discounted bill and submit the bill and claim to the insurance company. The net out-of-pocket cost will be lower because the insurance company would reimburse the member the percentage of the reduced bill as defined in their insured plan. If your insurance company does not allow the policyholder to submit claims, the discount dental can only be used for services not paid for by the insurance such as cosmetic dentistry or services after your annual maximum has been met.

Q: Is there someone that can answer questions about the card and services offered?
A: Yes. Simply call the toll-free number located on the back of the membership card Monday through Friday, between 7 a.m. and 7 p.m. Central and Saturday between 8 a.m. and 5 p.m. Central. A member services representative is standing by to answer any questions.

Q: What if a member’s dentist is not a participating provider?
A: Simply call the toll-free number on the membership card and give the member services representative the doctor’s name, address, phone number and specialty. We then contact the doctor about becoming a provider.

Q: What dentists can I go to?
A: You can find participating providers for the discount plan by visiting the “Provider Search” Web page www.turnpikenetworks.com or calling the member services number located on the back of the membership card.

3.Vision Questions

Q: What is the vision benefit?  Does it include eye exams?  Does it include contact lenses?
A: The vision benefit offers 10% to 60% discounts on eyewear and eye care at more than 20,000 optical locations throughout the United States.  Providers include national optical chains such as LensCrafters, Pearle Vision, Visionworks, JCPenney, and Sears as well as regional chains and thousand of independent practitioners.  Save 20% to 60% on prescription eyewear and 40% to 50% off the national average on LASIK surgery.

On average, members receive a 20% discount on replacement contact lenses at retail locations.  Members may elect to use the mail order service to purchase replacement contact lenses (including disposables) at a 10% to 40% discount.

Q: Is Coast to Coast Vison (CTC) discount insurance?
A: NO, CTC is a discount eyewear and eyecare program and is not insurance. There is no paperwork.  The participating retail optical locations will give the discount at the time of purchase.

Q: Can members use CTC if they already have vision insurance?
A: Yes.  In most cases CTC can be utilized to reduce out of pocket expenses.  For example, once the insurance benefit has been exhausted, members may use their discount to buy additional pairs of glasses or contacts.

Q: What is included with CTC membership?
A: Save 10% to 20% on contact lenses (excluding disposables) at participating retail locations and 10% to 40% on soft contact lenses, including disposables, through America’s Eyewear mail order service.

4.Hearing Questions

Q: What is the hearing care benefit?
A: Through Connect Hearing, members will receive a 35% discount and a free hearing screening at over 3,000 locations throughout the US.

Q: How many times per year may I use my hearing discount?
A: There is no limit on the number of times you may use your discount card for any benefit.

Q: Will my spouse use the same membership card?
A: Yes. One membership includes you, your spouse, and your legal dependents.

Q: Is the discount the same at all Connect Hearing locations?
A: Yes. All Connect Hearing locations will offer a 35% discount and a free hearing screening.

Discounts are available only at the network’s owned or duly subcontracted and authorized providers, and cannot be combined with any other promotional offer, discount, rebate, health insurance benefit or value-added discount plan. Offers are subject to change. Unlimited follow up visits will be provided at no cost to the member; however, any costs for repairs no longer under the manufacturer’s warranty will be at the expense of the member.

DISCLOSURES

This discount card program is NOT insurance, not intended to replace insurance, and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CRM 5.00. It contains a 30-day cancellation period, provides discounts only at the offices of contracted health care providers, and each member is obligated to pay the discounted medical charges in full at the point of service. For a complete list of disclosures, please click here. | Limitations, Exclusions and Exceptions | Discount Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475.

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